FAQ

How can I make Purchase?

Making a purchase could not be easier, just browse our collection online and click any item to view further information, before selecting a colour and size and adding to basket.  We request that you always log into your account before making a purchase although an alternative delivery address can be specified.  Promotion Codes - these can be added in the Step 5- Order Confirmation section, this is in the area once you've viewed your basket and after selecting your shipping address.  The box for the promotion code appears below your cart items, the box will read 'Enter Promotion Code.  After you enter the code, click on apply the code.  We accept all major credit cards which are processed securely.  Any queries should be emailed to info@larkclothing.co.uk
Orders and enquiries can also be made over the phone by contacting our Customer Service Team on 0844 557 2011.  Lines are open Monday to Friday 9am-6pm, closed Saturdays, Sundays and Bank Holidays.  An answer phone service is available outside these hours.  Postal orders can be sent to Lark Clothing, Spicer House, Link Park, Lympne, Kent, CT21 4LR.  Please ensure that full address, product and payment details are given as well as a contact phone number.

How will goods be delivered?

We make every effort to deliver goods within 7 working days of receiving an order.  Should this not be possible we do our best to advise you and make contact with an update.  Delivery is free on all orders over £75.  This applies to UK mainland second class postage to the value of £4.95.  Royal Mail currently delivers the vast majority of all of Lark Clothing's parcels. Should you be out when Royal Mail try to deliver, the postman will leave your parcel with a neighbour or try to find a safe and secure place to leave it.  If they cannot find a safe place, your parcel will be returned to the sorting office.  They will leave a card explaining where your parcel is and what to do next.

Type

Cost

2nd Class

£4.95

1st Class

£5.95

Next Day - orders placed before 1pm Monday to Thursday

£9.95

Europe - allow 10 - 14 days

£6.95

Rest of the World - allow up to 8 weeks

£10.95

 

What is your policy on returns and exchanges?

We are happy to exchange or refund your purchase if unsuitable.  Please return your purchase in its original condition with all labels within 21 days, including the completed returns form.  We recommend that you obtain adequate insurance and proof of posting as we do not take responsibility for parcels in transit from customers.  Refunds and exchanges may take up to 21 days.

Is this website secure?

Please click here to view our Privacy Policy.

Will my details be passed onto anyone else?

Please click here to view our Privacy Policy.

I don't want to receive any brochures from Lark Clothing

Should you wish to be added or removed from our brochure or email mailing list, please email us at info@larkclothing.co.uk

How can I contact Lark Clothing?

We value your feedback, so if you have any comments or queries, please do not hesitate to contact us by telephone on 0844 557 2011, by email at info@larkclothing.co.uk or write to us at Lark Clothing, Spicer House, Link Park, Lympne, Kent, CT21 4LR.

Product Queries 

An item is out of stock, can I still place an order? You may still be able to place an order if we are awaiting stock of the specific item.  Please call us on 0844 557 2011 for further information.