We are happy to exchange or refund your purchase if it is unsuitable. Please return your purchase in its original condition within 21 days, remembering to include the completed returns form. If you are unable to send the completed returns form, please include your name, address, phone number, order number and reason for return. We recommend that you obtain insurance and proof of posting as we do not take responsibility for parcels in transit from customers.
If you receive an item that is damaged or faulty, please contact our Customer Services Team on 0844 557 2011 or email firstname.lastname@example.org.
Should you return an item, please allow up to 21 days for us to process the refund.